PG Key 30 Day money-back guarantee

PG Key offers a 30-day money-back guarantee as described herein. You may return merchandise purchased from PG Key for any reason for a full refund within 30 days of receipt of your shipment.

To be considered for a refund you must send an email to returns@pgkey.com within 30 days from purchase date.

List the following information in the body of your email:

Your order number
The date of order
The version of Windows that you are running
The name of our product that you have purchased
A detailed description of the problem or the reason for your return

All shipping and handling expenses are non-refundable.

Upon receipt of your request, all eligible refunds will receive a credit within 7 to 10 business days. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge.

Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the price paid for PG Key or other merchandise (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.